Tag Archives: The service industry

Episode 21: Perspective From The Other Side with John Strawbridge

On this episode you’ll meet John Strawbridge. John brings us perspective from the other side, the customer side. We discuss ways to be a better customer, server, bartender, and much much more. This is an episode you don’t want to miss.

‘Music credit: “Going Home” By Lee Rosevere’ Http://freemusicarchive.org/music/lee_Rosevere/

One of John’s favorite places to hang out is Icandy Nightclub in Philadelphia. He shares details of the club and why he believes it is so successful.

Icandy Nightclub
254 S. 12th Street
Philadelphia, PA 19107

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Episode 20: Ethics Of Front Of The House

On this episode we talk about the ins and outs of the front of the house. We get into some details about pre-judging, race, running food and maximizing tips.

‘Music credit: “Going Home” By Lee Rosevere’
Http://freemusicarchive.org/music/lee_Rosevere/

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Episode Eighteen: Gina Anderson Gives Great Advice From Her 22 Years of Experience in the Biz

On this episode meet Gina Anderson.  Gina has been in the Service Industry for 22 years and first got started as a phone delivery girl for Pizza Hut.  Throughout her career, she has been a server, a trainer, a barback, bartender, banquet server, and a suite bartender at the Dallas Cowboy’s stadium.  Currently she is a server at Papasitos and a Bartender at the At&t stadium, which she has done since 2008.

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We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud.  We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

 

Pappasito’s

321 W. Road to Six Flags, Arlington, TX 76011

Happy Hour M-F 3pm-6:30pm

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Episode Seventeen: Michelle Zeigler Brings us info from the BOH

On this episode, Michelle gets into detail about what it’s like working in the kitchen/BOH (back of the house), when it’s a male dominated field.  She gives you some helpful tips on how to stand out as a kitchen line cook, expo and how to be the voice of the servers and the cooks.

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud.  We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

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Episode Sixteen: Charlotte and Pamela Talk About Good and Bad Service from Bartenders

This episode we discuss two completely different experiences we had while dining out and having some beers.  One experience was pretty crappy and the other was exceptionally awesome!  Ultimately we took home some great lessons from both and share it here with all of you!

Please subscribe to our podcast on iTunes, Sound Cloud, STITCHER Radio, or any other podcast media host!  Thank you for listening to our show!

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Episode Thirteen: Sebastian Miller, Server, Bartender, General Manager, COO

On this episode we are talking with Sebastian Miller.  Sebastian first got started in the service industry in 1997 when he was in high school.  His friend got him a job as a busser.  He has worked in 9 different establishments fulfilling the duties as a busser, expediter, server, bartender, assistant manager, and General manager.  Along with all of his service industry experience, Sebastian was also a COO for an energy drink company and helped organize promotional teams, educated vendors and sold into venues.

 

He has some hilarious stories for us on some of his worst and best moments. We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud.  We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

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Episode Twelve: Colleen Morrissey, Atlantic City, NJ Bartender

Episode Twelve meet Colleen Morrissey. Colleen got started as a go-go dancer and cocktail server. She learned to bartend by watching the bartenders flair and mix drinks and they helped her move behind the bar. She has high volume bartending experience in Atlantic City’s Casino nightclub nightlife and has been doing it for 12 years.

Colleen offers us a glimpse into casino style bartending and talks about the union that bartenders and servers are a part of. She has great advice for newbies in the industry, so have a listen and let us know what you think!

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of Rainbow Room. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

Rainbow Room
55 S Bellevue Ave,
Atlantic City, NJ 08401

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

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Episode Eleven: Kitty Tooher

On this episode meet Kitty Tooher. Kitty has been in the service industry for about 11 years and got started in Long Beach, New York. She has hosted, served, bartended, and managed in two different states.

Kitty Tooher explains what it’s like working in craft beer establishment and the different clientele it brings in.

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of each establishment. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

Devil’s Den
1148 South 11th Street
Philadelphia, PA 19147

Bonnie’s Capistrano Bar
1503 S 13th St,
Philadelphia, PA 19147

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

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Episode Ten: Jessica Ellis

Meet Jessica Ellis! Jessica has been in the service industry for 12 years. She got started in her home town in Montana at a local casino steakhouse. Bartending is her favorite gig in the industry and discusses many great perks you gain while working in this industry.

Jessica explains that not everyone can handle being in the service industry, but if they tried it out, it would teach respect, patience, and understanding with many other qualities to learn from.

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of each establishment. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!


Fuel Bar & Grille

2616 E Belknap St
Fort Worth, TX 76111

Bathtub Gin’s
2500 E 4th St
Fort Worth, TX 76111

The Basement Bar
105 West Exchange Ave.
Fort Worth, TX 76164

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

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Episode Eight: Joseph Corvino

Meet Joseph Corvino! Joe has been in the service industry for 16 years and in management for 8 years. He got started when he was 16 years old working down the shore as a dishwasher. Joe has done many different duties within the industry and recently joined the management team at Bistro Romano.

This episode Joe talks about great ways to give incentives to the Back Of House workers with reward and agreed upon bonuses. Incentives always help to get your staff to stay on top of their game, and to work harder.

“Smiling is contagious” -Joseph Corvino

Bistro Romano
120 Lombard Street
Philadelphia, PA 19147

Bistro is known for having really great Italian food and was recently voted top 100 most romantic places in the United States from Open Table.

Please check us out on iTunes, Stitcher radio, and SoundCloud. All of the links are available here! Just click on the links below!

https://itunes.apple.com/us/podcast/barcode-tsi-service-industry/id1082061474?mt=2

http://www.stitcher.com/podcast/barcode-tsithe-service-industry?refid=stpr

https://soundcloud.com/barcodetsi

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

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