All posts by BarCode_TSI

Episode 21: Perspective From The Other Side with John Strawbridge

On this episode you’ll meet John Strawbridge. John brings us perspective from the other side, the customer side. We discuss ways to be a better customer, server, bartender, and much much more. This is an episode you don’t want to miss.

‘Music credit: “Going Home” By Lee Rosevere’ Http://freemusicarchive.org/music/lee_Rosevere/

One of John’s favorite places to hang out is Icandy Nightclub in Philadelphia. He shares details of the club and why he believes it is so successful.

Icandy Nightclub
254 S. 12th Street
Philadelphia, PA 19107

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Eighteen: Gina Anderson Gives Great Advice From Her 22 Years of Experience in the Biz

On this episode meet Gina Anderson.  Gina has been in the Service Industry for 22 years and first got started as a phone delivery girl for Pizza Hut.  Throughout her career, she has been a server, a trainer, a barback, bartender, banquet server, and a suite bartender at the Dallas Cowboy’s stadium.  Currently she is a server at Papasitos and a Bartender at the At&t stadium, which she has done since 2008.

Save 30% on wine purchases at Barclays Wine!

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud.  We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

 

Pappasito’s

321 W. Road to Six Flags, Arlington, TX 76011

Happy Hour M-F 3pm-6:30pm

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Seventeen: Michelle Zeigler Brings us info from the BOH

On this episode, Michelle gets into detail about what it’s like working in the kitchen/BOH (back of the house), when it’s a male dominated field.  She gives you some helpful tips on how to stand out as a kitchen line cook, expo and how to be the voice of the servers and the cooks.

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud.  We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Sixteen: Charlotte and Pamela Talk About Good and Bad Service from Bartenders

This episode we discuss two completely different experiences we had while dining out and having some beers.  One experience was pretty crappy and the other was exceptionally awesome!  Ultimately we took home some great lessons from both and share it here with all of you!

Please subscribe to our podcast on iTunes, Sound Cloud, STITCHER Radio, or any other podcast media host!  Thank you for listening to our show!

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Blog

In the service industry there is always so much to say and there is so much to read about. Everyone has their opinions, may it be right or wrong we all have them. We feel as though every opinion counts and you should have the freedom to express yours as you wish, as long as you respect the fact that everyone will not agree and that “that” is okay.

Here you will find our various opinions on different topics all related to the service industry. We don’t believe that this is a standard that is fixed due to the fact that times change, as do people. All opinions expressed through this blog are based on experiences we have personally faced and through them all we discuss the “ups and downs” of each experience. Just because it may not have been the perfect experience for us, doesn’t mean that yours will be the same or vice versa. If we had an amazing experience through a bar adventure, it doesn’t mean it will be the same for you. All blog posts here are for the “open-minded” person to read, review, and comment.

We hope you enjoy each unique story and feel free to share and spread the service industry love. Also, be sure to check out our service industry podcast here on our website, iTunes, Sound Cloud, STITCHER Radio, and any other podcast provider.

BarCode TSI Merchandise coming soon!

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Modifying Menu Lesson- Don’t Do It

So not too long ago I was in the mood for a burger and decided to retry a place that I didn’t particularly care for.  Here’s a bit of a back story of how I get to the current date of this awesome burger that I didn’t care too much for in the past.

Several years back I had done a search for the best burgers in Philadelphia and found a place that  was one to not miss.  I believe it was back in 2013 when I had read the article and decided to check it out.

I get there, check out the menu and notice that they put caramelized onions on top of their burger, and I’m just not the biggest fan of onions.  It’s a trait I’ve had since I was a kid.  So I change the burger a bit and order it medium.  I was with a friend when I went and he enjoyed what he had ordered, and for me? Well I didn’t think anything of this “amazing” burger.  I thought it pretty mediocre at the time and knew of other places that were better so I never really cared to go back.


Just recently when I had a burger craving, I was out riding my bike and thought “hey why not give that place another shot”.  So my partner and I rode over there and grabbed a seat at the bar.  It was Happy Hour and they had pretty cool deals, half off of draft beers and some other specials.  We grabbed a couple of craft beers and ordered their chicken sandwich (which was amazing) and of course their burger, medium with a side of tots!  Yum!  I love tots!  This time I made no changes to it, and from what I remembered, it was still the same burger from way back when.

This time around, OMG, it was banging!  Without a doubt, the changes I had made in the past actually ruined what could have been one of the best burger experiences ever.  This was an amazing lesson learned and the moral of this story is, DON’T MODIFY WHAT THE CHEF CREATES!  I know I won’t for my future ventures out.

 

The food experience was great and I would highly recommend either sandwich.  As for the service, well that’s a whole other story and trust me it’s not one to miss.  We decided to podcast about it on episode 16 and share our experience.  It was far from the best, pretty bad actually, but we took home some lessons from it and are here to share them with you!  Tune-in to episode 16 to hear all about it!

Have you ever had an experience like this before?  We’d love to hear about it in the comments below.

-TSI

We’re not trying to leave yelp reviews here, so I didn’t mention the name of the establishment we visited, but if you’re that interested, send us a message and I’ll tell ya!

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Fifteen: Darron Cardosa AKA The Bitchy Waiter

On this episode meet Darron Cardosa. Darron started up a service industry blog in 2008 and now has over 300k followers on Facebook, instagram, and other social media platforms. His blog is known around the world as “The Bitchy Waiter” and he wrote a book that was recently published and is now on sale at Amazon, Barnes and Nobles, or you can find a copy through his website at The Bitchy Waiter

Darron first started working in the service industry in 1990 when he lived in Houston, Texas and found it as an easy job while he pursued an acting career. He started his blog 18 years later to vent his frustrations on the service industry. Darron has appeared on NBC’s Today Show, The New York Post, Huffington Post, Dr. Phil, The Washington Post, just to name a few.

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of each establishment. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

Rockin' Body - Lose 50 pounds just by dancing

Venturo
44-07 Queens Boulevard, NY
(718) 406-9363

Tacuba

35-01 36th Street
Astoria, NY 11106

www.thebitchywaiter.com

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Fourteen: Billy Cavallo, Bartender, Liquor Brand Ambassador

A 60 DAY TOTAL-BODY CONDITIONING PROGRAM put on DVD – Click here to Order Today

On this episode meet Billy Cavallo. Billy got started bussing tables at the ripe young age of 14 and has since been in the industry, giving him 12 years experience. He has worked in just about every area of the service industry and is currently a bartender and a liquor brand ambassador. Currently Billy is bartending at a known sports bar in Philadelphia, “Boxers Philly”.

Billy shares with us all of his experiences from good to bad. He shares a craziest moment where some bar patrons get a little out of control, so he took the matters into his own hands and handled the situation.

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of each establishment. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

Boxers Philadelphia
1330 WALNUT ST.
PHILADELPHIA, PA 19107
(215) 735-2977

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Thirteen: Sebastian Miller, Server, Bartender, General Manager, COO

On this episode we are talking with Sebastian Miller.  Sebastian first got started in the service industry in 1997 when he was in high school.  His friend got him a job as a busser.  He has worked in 9 different establishments fulfilling the duties as a busser, expediter, server, bartender, assistant manager, and General manager.  Along with all of his service industry experience, Sebastian was also a COO for an energy drink company and helped organize promotional teams, educated vendors and sold into venues.

 

He has some hilarious stories for us on some of his worst and best moments. We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud.  We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

mail
Facebooktwitterlinkedinrssyoutubeinstagram

Episode Twelve: Colleen Morrissey, Atlantic City, NJ Bartender

Episode Twelve meet Colleen Morrissey. Colleen got started as a go-go dancer and cocktail server. She learned to bartend by watching the bartenders flair and mix drinks and they helped her move behind the bar. She has high volume bartending experience in Atlantic City’s Casino nightclub nightlife and has been doing it for 12 years.

Colleen offers us a glimpse into casino style bartending and talks about the union that bartenders and servers are a part of. She has great advice for newbies in the industry, so have a listen and let us know what you think!

We hope you enjoy this episode as much as we enjoyed the interview and be sure to check us out on iTunes, STITCHER radio, and SoundCloud. You can find each link below and also the where abouts of Rainbow Room. We are still a new show, so please be sure to subscribe, rate, and review us on any of those podcast platforms!

Rainbow Room
55 S Bellevue Ave,
Atlantic City, NJ 08401

‘Music Credit: “Going Home” by Lee Rosevere’

http://freemusicarchive.org/music/Lee_Rosevere/

mail
Facebooktwitterlinkedinrssyoutubeinstagram